Terms and Conditions

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Terms & Conditions

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  • At all airports, we include 45 minutes waiting time free after the flight has landed, and thereafter the charge will be 25p per minute.
  • If a pickup from is within London (residential address or business address), we allow up to 10 minutes waiting time from the which passenger has made the booking for and thereafter 25p per minute waiting time will apply.
  • This means our fares are based on a direct trip with the passenger being ready to travel at the time of booking and place as specified.
  • From postcode cancelation not informed up to 3 hours prior to the time of booking will incur 100% of the booking price.
  • If we pick up from any UK address the driver will wait up to 15-20 minutes after the time booking was made for, if we were unable to contact passenger (ringing the doorbell and calling the contact phone number), we will pull the driver away and the passenger will be responsible for the full cost.
  • No reservation is considered as accepted until confirmed by phone or email and the passenger has been issued with the reference number.
  • Additional surcharge of 50% on the price listed on the site may be added on the following dates 24, 25, 26, 31 December as well as 1st of January.
  • There might be additional charges if the passenger has to make a stop during the journey(minimum £5) or any other diversion on the way.
  • Customers can do a bank transfer free of charge.
  • Account number and sort code can be provided by the office on request.
  • All web and app bookings are eligible for a booking charge of minimum £2 at the time of payment, either via card or cash.
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Refund Policy

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Refund will be issued on the following grounds:

  • Booking on all credit/debit card notified 12 hours prior to the actual pick up time.
  • If the passenger missed the flight and informed us in advance either by phone or by email obtaining the cancellation number.
  • All the cancellations are subject to minimum fee of £6.00.

No refund will be issued for following:

  • If the passenger books the PHV for wrong date/wrong flight number and other misleading information.
  • If the passenger leaves the airport or any other agreed to pick up address without informing us of any what so ever.